Returns, refunds and warranty
The short version. The full policy is here; this page never says anything different from it.
| What this means for you | |
|---|---|
| Changed your mind? | You have 30 days from the day it arrives, as long as the box is unopened. |
| Christmas orders | Ordered between 3 November and 31 December? You have until Sunday 31 January 2027. |
| Opened it? | Everything we sell is used on the skin or in the mouth, so once the box is opened we cannot take it back for a change of mind, even if unused. Faulty items are always taken back. |
| Something wrong with it? | Tell us within 30 days for a full refund or a replacement. After that we repair or replace it. Every device has a 1-year warranty. |
| Return postage | You pay it for a change of mind. We pay it when something is wrong. |
| Your money | Back on the card or PayPal you paid with, issued within 1 to 2 working days of the return reaching us. Banks can take 5 to 10 working days to show it. |
| Returning a gift | Email us with the order number and choose an exchange, store credit or a gift card. |
| Got a free gift with your order? | Keep it if what you keep still qualifies. If a return drops your order below that, send the gift back unopened, or its normal price comes off the refund. Sets come back whole. |
| Ireland and Australia | Same rules, and you will not need to post anything abroad. Email us and we sort it out. |
How to return something
- Email support@luxecare.co.uk with your order number and what you are returning.
- We reply within one working day with the return address and a returns note.
- You have 14 days to post it. Tracked if you can, keep the receipt, no signature needed.
- Your refund is issued within 1 to 2 working days of it reaching us.
In Ireland or Australia? Skip the posting. Email us and we sort it out from there.
Something faulty?
Email support@luxecare.co.uk with your order number and a photo or short video. In most cases we send a replacement straight away and you keep the faulty one.
The 1-year warranty, in plain words
Every device is covered for a year from delivery against defects in materials and workmanship. If it stops working in normal use, we repair or replace it, free, in the UK, Ireland and Australia. Consumables (heads, nozzles, blades, serum) and accidental damage are not covered. Full terms: section 7 of the policy.
Bought it as a gift, or received one?
The person who received it can return it themselves. Email us with the order number (it is on the packing slip). They can pick an exchange, store credit or a gift card for the full value. Credit and gift cards from us do not expire.
Free gifts and sets
A free gift is yours to keep as long as the order you keep still reaches the value it came with. If a return takes you under that, the gift comes back with it, unopened. If it does not come back, we take its normal price off the refund. Sets and bundles are returned as one. Full terms: section 9 of the policy.
Questions? Email support@luxecare.co.uk. A real person replies, usually within one working day.