Eye Massager Guide

Charging, the 4 modes and 3 levels, and your 10-minute session.

Quick start Troubleshooting Modes How often Care Safety FAQs Specs

Session: 10 minutes, then it switches itself off · Before: serum, gel or water under your eyes · Charge: about 30 minutes, green when full

Your first session

Charge your massager before your first session. A full charge takes about 30 minutes.

How to charge it

Plug the small end of the USB cable from the box into the charging port on the massager.
Plug the other end into a USB plug. The manual recommends a 5V 1A plug, like most phone chargers.
A red light shows while it charges. It turns green when it is full.
Will not switch on straight out of the box? The battery may be flat. Charge it for 1.5 to 2 hours, then try again.

1 Cleanse. Wash your face, take off all make-up, especially around the eyes, and pat the skin dry.

2 Apply your serum or gel. Smooth a thin layer of eye serum, eye cream or conductive gel under your eyes. This lets the gentle pulses reach your skin. Without it you may feel little or nothing.

3 Switch on. Press and hold the power and mode button. It always starts in Mode 1, at intensity level 1.

4 Choose your mode. Short-press the power and mode button to move through Modes 1 to 4. For your first few sessions, stay on Mode 1.

5 Choose your level. Short-press the +/- button to step through low, medium and high. Start on low.

6 Put it on. Wear it like a pair of glasses, so the metal pads rest on the skin under your eyes. Press it gently against your skin so both pads touch, then close your eyes.

7 Relax for 10 minutes. It switches itself off after 10 minutes.

8 Finish. Take it off and leave the serum on your skin. Wipe the pads with a soft, damp cloth.

The metal pads

The two metal pads sit under your eyes. In Modes 1, 2 and 4 they glow red.

What's in the box

MassagerEye Massager, glasses style

CableUSB charging cable

PaperworkUser manual

Bundle onlyHydrating Eye Serum, 30 ml

There is no plug in the box. Use the cable with a USB plug, such as a phone charger.

Unboxing your Eye Massager

What comes in the box, and a first look at the buttons and the red light.

Modes, levels and buttons

Mode 1Gentle pulses at a steady rhythm, with red light. Start here

Mode 2Gentle pulses at a changing rhythm, with red light

Mode 3Gentle pulses at a changing rhythm, no red light

Mode 4Red light only, no pulses

Power and mode button, press and holdSwitches it on or off

Power and mode button, short pressMoves to the next mode

+/- button, short pressChanges the intensity: low, medium, high

Three small lightsShow your intensity level

The pulses are EMS (electrical muscle stimulation): a gentle electrical pulse you can feel as a tingle or a light tapping under the eyes. The red light is about 650 nm.

Good to know:

It always switches on in Mode 1, at level 1.
Each time you change mode, the intensity goes back to level 1.
In Mode 4 there are no pulses, so the intensity button has nothing to change.

The buttons

The +/- button sets the intensity and the power and mode button changes the mode. The three small lights between them show your level.

Charging and battery

Charging timeAbout 30 minutes

First charge, if it will not switch on1.5 to 2 hours

While chargingRed light

Fully chargedGreen light

Low batteryThe red light flashes 3 times

Use per chargeUp to 90 minutes, which is 9 sessions

PlugUSB, 5V. The manual recommends a 5V 1A plug

Use the cable from the box. Charge it regularly to keep the battery healthy.

How often, and when you'll see a difference

How oftenOnce a day

How longOne 10-minute session. It switches itself off

WhenMorning or evening. In the morning it helps the look of puffiness. In the evening it fits into a wind-down routine

First sessionsMode 1, lowest intensity

Give it 2 to 4 weeks. Results vary. Use it every day for 2 to 4 weeks before you judge how your eye area looks. Many customers tell us they see a visible difference in that time.

As your skin gets used to it, try a higher level or the other modes. Mode 4 is red light only, for days when you want no pulses.

Looking after your massager

After every session, wipe the metal pads with a soft, damp cloth.
It is not waterproof. Never rinse it under the tap or put it in water. A damp cloth is all it needs.
Store it in a cool, dry place.
Charge it regularly to keep the battery in good health.

Your serum or gel stays on the pads after each session. A quick wipe with a damp cloth keeps them clean for next time.

Before you use it

Eye conditions or recent eye surgery? Please check with your doctor before you use it.
Keep your eyes closed during the session.
The pads go under your eyes, on the skin, never on the eyes themselves.
Always use serum, eye cream, gel or water under the pads, so the pulses can reach your skin.
Start low, on Mode 1 at the lowest level, and go up only when it feels comfortable.
It is not waterproof. Keep it away from water.

If you have a pacemaker or another implant, are pregnant, or have epilepsy, please check with your doctor before using it.

This guide is not medical advice. If you are not sure whether the massager is right for you, please check with your GP or pharmacist first.

If something's off

Quick fixes and the fine print.

Something not right?

I cannot feel the pulses, or only on one sideApply more serum, gel or water under your eyes. Then press the massager gently against your skin so both pads touch it fully. Check you are not in Mode 4, which is red light only

It will not switch onPress and hold the power and mode button. Still nothing? Charge it for 1.5 to 2 hours, then try again

The red light flashes 3 timesThe battery is low. Put it on charge

It switched itself offNormal. Each session stops after 10 minutes

The intensity went back to lowNormal. It resets to level 1 each time you change mode

It feels too strongShort-press the +/- button to go down a level, or switch to Mode 1

Your skin feels uncomfortableStop the session and take it off. If it does not settle, speak to your doctor, and let us know

The charging light does not come onCheck the cable is pushed fully into the massager and the plug, and try a different USB plug

Something arrived damaged or missingContact us with a photo of what you received and your order number

Warranty. Your Eye Massager has a 1-year warranty covering manufacturing faults. If it develops a fault within 12 months, contact us and we will replace it. A short video of the fault helps us sort it out quickly.

Returns, refunds and what we can take back: Returns, refunds and warranty.

Your questions, answered

Do I need to use a gel or serum?

Yes. The pulses need something on the skin to pass through. Apply an eye serum, eye cream or conductive gel under your eyes before you put the massager on. The manual says plain water works too. The Hydrating Eye Serum is made to do both jobs: it cares for the skin and carries the pulses. Without any of these you may not feel the pulses at all.

I cannot feel anything, or only one side works. Is it faulty?

Usually not. Apply more serum, gel or water, then press the massager gently against your skin so both pads touch it fully. Also check you are not in Mode 4, which is red light only.

How often should I use it?

Once a day, for one 10-minute session. Use it in the morning to help the look of puffiness, or in the evening as part of your routine. Start on Mode 1 at the lowest level for the first few sessions, then go up as your skin gets used to the feeling.

When will I see a difference?

Results vary. Use it every day for 2 to 4 weeks before you judge. Many customers tell us they see a visible difference in that time.

Is it safe to use around the eyes?

It uses gentle, low-level pulses made for the eye area, and the pads sit on the skin under your eyes. Keep your eyes closed, and start on the lowest level. If you have an eye condition or have had eye surgery recently, please check with your doctor first.

What is the difference between EMS and microcurrent?

Both use gentle electrical pulses. EMS (electrical muscle stimulation) makes the small muscles under the skin move slightly. Microcurrent works at a lower level that you usually cannot feel. This massager uses EMS, with 3 levels, so you can choose the one that feels right.

How long does the battery last?

Up to 90 minutes, which is 9 sessions of 10 minutes. A full charge takes about 30 minutes. A red light shows while it charges, and it turns green when it is full.

What warranty does it have?

Every Eye Massager has a 1-year warranty covering manufacturing faults. If it develops a fault within 12 months, contact us and we will replace it. Our support team is real people based in the UK, not bots.